Privacy Policy
North Star VA Solutions | Last updated June 2026
I respect your privacy and am committed to protecting your personal data. This Privacy Policy explains how I collect, use and safeguard your information when you visit my website or work with me as a client.
Who I Am
My name is Mandy Butterworth, a Freelance Executive Assistant operating as a sole trader under the name North Star VA Solutions, in the UK. I am the data controller, which means I decide how and why your personal data is processed.
If you have any questions, you can contact me at:
Email: mandy@northstarvasolutions.co.uk
Phone: +44 (0) 7345 189340
What Data I Collect
I may collect the following personal information:
• Contact details (name, email address, phone number)
• Business information (company name, role, services required)
• Financial details (for invoicing purposes only)
• Communication data (emails, messages or notes relevant to our work together)
I do not intentionally collect sensitive personal information unless it is necessary for our work and you provide it willingly.
How I Collect Your Data
• When you fill out my website contact form
• When you email me directly
• When you work with me as a client and provide information to deliver services
• Through third party tools used to run my business
How I Use Your Data
I will only use your data when the law allows me to. Typical uses include:
• Responding to your enquiries
• Delivering virtual support services you have requested
• Managing contracts, invoicing and payments
• Keeping in touch during the course of our working relationship
• Meeting my legal obligations, for example keeping tax records
Legal Basis for Processing
Under the UK GDPR and the Data Protection Act 2018 (as amended by the Data (Use and Access) Act 2025), I rely on:
• Contract, to provide the services you request
• Legitimate interest, to respond to enquiries or maintain contact
• Legal obligation, to keep financial and tax records
How I Store and Protect Your Data
• I store personal data securely on password protected devices.
• I only keep your data as long as necessary, typically for the duration of our working relationship and then for up to 7 years afterwards, to meet tax and accounting requirements.
• I will never sell your data to third parties.
Sharing Your Data
I may share data with trusted providers that help me run my business, for example email services, cloud storage and invoicing software. These providers process data only on my behalf and are required to keep it secure and to comply with data protection law.
International Transfers
Some of the providers I use may store or process data on servers outside the UK. Where this happens, I take reasonable steps to ensure your data remains protected by appropriate safeguards, in line with UK data protection law.
Automated Decision Making
I do not use your personal data for automated decision making or profiling.
Your Rights
You have the right to:
• Access the personal data I hold about you
• Request corrections or updates to your data
• Request deletion of your data, where legally possible
• Restrict or object to how your data is used
• Withdraw consent at any time
If you wish to exercise any of these rights, please contact me at mandy@northstarvasolutions.co.uk
Cookies and Website Tracking
My website may use cookies or analytics tools, for example Google Analytics, to understand website traffic and improve your experience. You can control or disable cookies through your browser settings, and through any cookie preferences shown on my website.
Changes to This Policy
I may update this Privacy Policy from time to time. The most current version will always be posted on my website.
Complaints
I want you to feel completely comfortable with how I handle your personal data, so if you ever have a concern I would encourage you to come to me first.
You have the right to complain directly to me as the data controller. You can raise a complaint in whatever way suits you, by email or by phone, using the details above. I will acknowledge your complaint within 30 days of receiving it, look into it without undue delay, and keep you informed of progress and the outcome.
If you are not satisfied with how I have handled your complaint, you also have the right to raise it with the Information Commissioner's Office (ICO), the UK's data protection regulator, at www.ico.org.uk.
Accessibility Statement
North Star VA Solutions | Last updated June 2026
My Commitment
I am committed to making my website accessible to as many people as possible, regardless of technology or ability. I want everyone who visits to feel welcome and to find the information they need easily.
I aim to:
• Use clear and simple language wherever possible
• Ensure the website can be navigated by keyboard and screen readers
• Provide text alternatives (alt text) for images
• Maintain good colour contrast for readability
Where I can, I work towards the WCAG 2.2 AA accessibility guidelines as a benchmark for good practice.
Known Limitations
While I do my best to meet these standards, I know there may be areas that could be improved. If you experience any difficulty accessing content, please tell me so I can put it right.
Feedback and Contact
If you have any accessibility issues, please contact me:
Email: mandy@northstarvasolutions.co.uk
Phone: +44 (0) 7345 189340
I take feedback seriously and will do my best to respond quickly and make improvements where I can.