PRIVACY POLICY
A legal disclaimer
I respect your privacy and am committed to protecting your personal data. This Privacy Policy explains how I collect, use, and safeguard your information when you visit my website or work with me as a client.
Who I Am
My name is Mandy Butterworth, a Virtual Assistant operating as a sole trader under the name North Star VA Solutions, in the UK. I am the data controller, which means I decide how and why your personal data is processed.
If you have any questions, you can contact me at:
📧 Email: mandy@northstarvasolutions.co.uk
📞 Phone: +44 (0) 7345 189340
What Data I Collect
I may collect the following personal information:
- Contact details (name, email address, phone number)
- Business information (company name, role, services required)
- Financial details (for invoicing purposes only)
- Communication data (emails, messages, or notes relevant to our work together)
I do not intentionally collect sensitive personal information unless it is necessary for our work and you provide it willingly.
How I Collect Your Data
- When you fill out my website contact form
- When you email me directly
- When you work with me as a client and provide information to deliver services
- Through third-party tools
How I Use Your Data
I will only use your data when the law allows me to. Typical uses include:
- Responding to your enquiries
- Delivering Virtual Assistant services you’ve requested
- Managing contracts, invoicing, and payments
- Keeping in touch during the course of our working relationship
- Meeting my legal obligations (e.g., tax records)
Legal Basis for Processing
Under GDPR, I rely on:
- Contract – to provide services you request
- Legitimate interest – to respond to enquiries or maintain contact
- Legal obligation – to keep financial/tax records
How I Store and Protect Your Data
- I store personal data securely on password-protected devices
- I only keep your data as long as necessary: typically for the duration of our working relationship plus up to 7 years (for tax/accounting requirements).
- I will never sell your data to third parties.
Sharing Your Data
I may share data with trusted third parties that help me run my business (for example, email service providers, cloud storage, invoicing software). These providers are GDPR-compliant and only process data on my behalf.
Your Rights
You have the right to:
- Access the personal data I hold about you
- Request corrections or updates to your data
- Request deletion of your data (where legally possible)
- Restrict or object to how your data is used
- Withdraw consent at any time
If you wish to exercise these rights, please contact me at mandy@northstarvasolutions.co.uk.
Cookies & Website Tracking
My website may use cookies or third-party analytics tools (e.g., Google Analytics) to understand website traffic and improve user experience. You can disable cookies in your browser settings.
Changes to This Policy
I may update this Privacy Policy from time to time. The most current version will always be posted on my website.
Complaints
If you are unhappy with how your data has been handled, please contact me first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Accessibility Statement
My Commitment
I am committed to making my website accessible to as many people as possible, regardless of technology or ability.
I want everyone who visits my website to feel welcome and be able to access the information easily. That means I aim to:
- Use clear and simple language wherever possible
- Ensure the website can be navigated by keyboard and screen readers
- Provide text alternatives (alt text) for images
- Maintain good colour contrast for readability
Known Limitations
While I do my best to meet accessibility standards, I know there may be some areas that could be improved. If you experience any difficulty accessing content, please let me know so I can put it right.
Feedback & Contact
If you have any accessibility issues, please contact me:
📧 Email: mandy@northstarvasolutions.co.uk
📞 Phone: +44 (0) 7345 189340
I take feedback seriously and will do my best to respond quickly and make improvements where possible.